Questions about our serums?

How long do the serums take to work?

Results are often visible within 6-8 weeks of correct use. Best results are visible after 12 weeks of use.

What's the difference between the Sensitive, Original & Professional Lash Growth Serum?

The strength of the growth peptides increases upwards from the sensitive, Original & Professional serums.

Both the Sensitive & Original serums contain dual peptide technology. In comparison, the Professional growth serum contains multi peptide technology.

What's in the Lash Serums that make them stimulate lashes?

The key ingredients in our advanced serums which help stimulate lashes include the following:

Acetyl Tetrapeptide-3, Myristoyl Pentapeptide-17 & Myristoyl Hexapeptide-16 (Growth Peptides)

Growth peptides have shown to stimulate keratin which promotes thicker and longer looking lashes. They strengthen lash follicles, prevent breakage and encouraging a fuller lash appearance.

Vitamin B5 (Biotin), Vitamin B7 (Panthenol) & Vitamin E (Tocopherol):

These vitamins support lash growth by enhancing lash strength, reducing breakage, and supporting overall lash health.

Pumpkin Seed Oil, Saw Palmetto Fruit Extract, Jojoba Oil, Avocado Oil & Argan Oil:

These natural ingredients provide an abundance of essential fatty acids, vitamins and minerals that nourish lash follicles which prevents shedding and encourages a nutrient-rich environment for lash growth.

Are the serums safe to use with lash extensions?

Our serums are safe for use with Lash Extensions.

Are the lash serums vegan?

All of our serums are vegan & cruelty free!

Are the serums made in Australia?

Yes, all of our products are sustainably and ethically formulated in Australia.

How do I apply the serums?

Apply the serums to the root of the eyelashes.

Do the serums really work?

Clinical studies on the active ingredients in our serums demonstrated length, volume, luster, thickness, and curl improvements in eyelashes after 30 days of use.

Shipping, Returns & More

What are my shipping options?

All orders are shipped via Australia Post. The cost of shipping is fixed at $12.50.

Does Local Lash accept returns?

We offer a 100% money back guarantee to customers who do not see results. Refer to our terms for further information.

Please note Local Lash do not accept returns due to the nature of our product. Local Lash reserves the right to refuse returns for reasons like 'change of mind.' It's your (the customers) responsibility to review the product, product description and ingredients.

How does the 100% money back guarantee work?

We stand by our serum with a 100% confidence. Hence we offer a 100% money-back guarantee! If you don't see results within 12 weeks. To qualify:

  1. Email us a before clear high quality photo of your lashes within 7 days of receiving the product. Use the serum as directed for the following 12 weeks. Send another clear high quality photo to our team within the 12-week period of receiving the product. If no observable growth has occurred Local Lash will honour the 100% money-back guarantee. Ensure a visible time stamp is present in the photos for verification purposes.

100% Animal Cruelty Free, Always

Local Lash has taken the pledge to ensure all products are 100% animal cruelty free. We say NO to animal testing.

Can't find the answer to your question?

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